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MAISON MONBEAU

Shipping Policy

Effective: 1 May 2026 · Operated by MBA South Africa (Pty) Ltd t/a Maison Monbeau

The Monbeau Standard

Monbeau crafts in limited monthly batches from our Africa Headquarters in Cape Town, with fulfilment from our Johannesburg atelier. We do not mass-produce, and we do not compromise. This store serves South Africa and the SADC region.

Production & Processing

Order Placed	Processing Time
1st – 20th of month	7–10 business days
21st – end of month	14–18 business days

Orders placed later in the month may be fulfilled from the next production batch. You will receive a Batch Confirmation email with your expected dispatch date.

Delivery & Fees

Delivery is free on all South African orders over R750. For orders under R750, the delivery fee is shown at checkout and recorded on your order confirmation and invoice.

Destination	Ships From	Arrival
South Africa (metro)	Johannesburg	3–7 business days
South Africa (regional)	Johannesburg	7–10 business days
SADC Region	Johannesburg	10–14 business days

Delivery is to valid addresses on business days between 08h00 and 16h00. Identification may be requested on delivery. During sales or special events (e.g. Black Friday), delivery may take longer. We do not guarantee a specific delivery date or time.

Two delivery attempts will be made. If delivery fails after two attempts, you may be liable for additional delivery charges, or we may cancel and refund the order less delivery costs already incurred and a reasonable administration charge.

Tracking

Within 48 hours of dispatch you will receive an email with your tracking number and a link to track your order. Signature is required on delivery.

Incorrect Address & Lost Packages

We are not responsible for lost or stolen packages once delivered, or for delays caused by an incorrectly submitted address. We will work to recover misdirected parcels, though address errors can add up to three weeks.

Batch Verification & Authenticity

Every Monbeau product carries a unique batch number. Batch verification and your Certificate of Authenticity are accessed through the MBM Studios member portal; membership is required to verify. This protects you. This protects the craft.

International

For orders outside South Africa and the SADC region, please shop at https://monbeau.us. All memberships are processed through our International portal.

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